Frequently asked questions

How do I place an order?

Place the product of your choice in the cart by clicking the "Order" button. Then click on "Order these items" to go pay. Fill in your details and follow the steps. Only when you click the button "Confirm order" button your order is final.

Can I order off them delivered to another address? (Gift hint)

Yes, this is possible. During the ordering process you while entering your personal data a different delivery address to us without delay. There is no invoice enclosed. You will receive your email.

Can I pick up my order?

It is not possible to retrieve the order. In order to keep costs low and fast shipping, we ship all packages directly from a distribution center. Since packets are not distributed to clients.

I receive a message when I've placed an order?

You will receive an order confirmation by e-mail.

Can I change or cancel an order?

You can. We advise you to contact us.

By email: info@global-health-supplements.nl of by phone: 0031(0)20 2442512

Can I order a product which is not (anymore) on your website?

We try to ensure that all products on the website are also in stock. If a product is removed, this means that the product is temporarily out of stock or that the product is no longer in our assortment. We advise you to contact us.

By e-mail: info@global-health-supplements.nl  of by phone: 0031(0)20 2442512

Prices include VAT??

All our offered products are VAT included

Pay

What payment options do you offer?

You can choose from the following options:

- PayPal: Pay online through your own bank.

- Credit card: Pay with your credit card.

- Pre-Transfer: You can determine when the invoice is paid. Please note that your order will be shipped when your payment is received.

- PayPal: To pay money at online stores, you only need the recipient's email address.

The processing of your payment will be outsourced to us Targetpay.com.

You should check with an order to click to indicate that you agree to the terms.

The order for each payment option quickly delivered?

Yes, the exception is pre-transfer. Here we wait until the payment is received.

Deliver

What are the delivery of my order?

Shipping  NL. are from € 6,00 incl.VAT

Shipping outside NL. are from € 13.00 incl.VAT
 

When will my order be delivered?

We strive in partnership with TNT and GLS your order the next working day to offer at the delivery address provided for 15 hours ordered, this works in almost all cases. If you have chosen "before transfer", keep in mind that it may take one extra day because we only send the order if the amount is received.

How do I know if a product is in stock?

All our products are in stock. If a product is out of stock will not be displayed in the webshop.

Who provides my order?

Deliveries within the Netherlands and Belgium are done via TNT or GLS. They deliver your order on the day you specified delivery address.

What happens if I'm not home during delivery?

If you are not home at the time of delivery TNT or GLS comes again to visit you. Are you not at home, you will receive a message from PostNL or GLS and you can pick up the package at the nearest TNT GLS or collection point.

Can I get a delivery appointment?

It is unfortunately not possible to make a delivery appointment. We depend on the driver's route PostNL or GLS.

Do you deliver outside the Netherlands? Yes, we deliver also outside the Netherlands.

Returns

How can I return my order?

If you wish to return products, you can use the mission without giving reason within 14 days of receipt returns sent to our warehouse:

Global Health Supplements
Keizersgracht 391A - 1016 EJ Amsterdam Nederland

(In the package can stand a different return address, it may also be used.)

Make sure that the invoice is enclosed and let us by email or phone to know where we can return the purchase price to pay. Refund we do within 48 hours of receipt of the goods.

Are there any costs associated with the return?

Unless otherwise agreed (eg faults), the costs for the return at your own expense.

Can I have my order at all times sending back?

Yes, you have the right to cancel your order within 14 days to return. The right to restitution expires after 14 days. You should check the products are unused, undamaged and complete in original packaging if possible in return. We will refund within 48 hours of receipt of the goods the purchase amount back to your account.

How quickly will my return processed?

If you are returning items will be processed within 48 hours and processed. For your return as fast as possible, it is necessary that you enclose the invoice and send it by e-mail or phone the account lets know where the purchase price to be paid back.

 

My order is not complete or damaged, what to do?

Please take contact with us.

By e-mail: info@global-health-supplements.nl  of by phone: 0031(0)20 2442512

Complaints

How do I make a complaint?

If you are not satisfied we want you to make known op info@global-health-supplements.nl  of by phone: 0031(0)20 2442512 . We will offer a solution within 48 hours.